It is the responsibility of the home owner to make sure that if any water valve caps are protruding the driveway to contact the City of Ottawa at (613) 580-2400. You will need to request that they send a service technician by to lower the pipe and cap to the level of the asphalt. If the cap is not flush with the level of the driveway it may very likely get picked off and blown onto the lawn! So, please make sure that the city takes care of this in advance of the first snow. Otherwise, once snow arrives and covers the surface, this issue is not apparent and the city may charge you for repairs in the Spring.What are my responsibilities as a snow blowing customer?
At worry Free we do everything we can to alleviate the stress and strain of snow removal for our customers. There are however several things to do as a customer to help improve service and avoid damage:
Lower any water valves that may be on the driveway and protrude above the surface
Trim overhanging branches to allow our 10.5 foot high tractors to pass
Do not subscribe for service if you have a walkway protruding into driveway
Remove all objects from the snow clearing area inc. Downspouts, flower pots, basketball nets, garbage receptacles, extension cords etc. Worry Free assumes no responsibilities for objects left inside the snow removal area.
Remove all vehicles prior to snowfall if possible or at least move close to house and side