Terms and Conditions
Terms and Conditions Worry Free Snowblowing Inc., agrees to provide driveway snow blowing service to the above name and address from November 5th to April 1st of the indicated winter season. The contract covers all snow events with an accumulation equal to or greater than 4 CM. We will also return promptly to clear windrow (snow ridge) left […]
Damage Policy
This Damage Policy is an addendum to the Terms & Conditions found within the original contract provided by Worry Free Snowblowing Inc. (herein after referred to as the “Contractor”). Damage Caused by Contractor Due to the risks posed by our equipment to immoveable property, you accept that our drivers will stay no less than two […]
License and Insurance
Are you insured? Yes, every business in the industry is required to carry what is called CGL or Commercial General Liability insurance. Without this a company cannot obtain a snow removal permit from the City of Ottawa. We are insured for $5,000,000. Do you have a Snow Removal Permit from the City of Ottawa? Yes, […]
250 CM Snow Cap
Is there a maximum snow fall limit? Our contract covers up to a total accumulated snowfall amount of 250 cm. Will you notify me when we reach the 250 cm limit? Yes, we send out a notification email if we reach the 250 cm limit to inform you of your options. What happens if the […]
Make a Payment
What are my options for paying my account balance? Here are your options for payment : Pay online through the email we sent you with credit card or visa debit. Pay by Email Transfer by sending it to [email protected] (please include the invoice # in the notes). Pay over the phone with Visa or Mastercard. Pay in […]
Call-Backs
What is a call-back? This service allows you to request a 2nd clearing in the event your vehicle was in the driveway when we came by. Through our online system, you will pick from one of the three hour windows available. Is there any charge to request a call-back? No, this service is completely free. […]
Online Service Tickets
What is the online ticketing system? The online ticketing system allows you to submit a service request. Is there any charge for submitting a ticket? There is no charge to open a ticket and it is a fast and easy way of communicating directly with our dispatchers during a snow storm. What can I submit […]
Snow Event Emails
I heard you send out emails before snow events? Yes, we do! We started sending out emails to our customers at the start of every snow event to let them know how much snow we were expecting and when our teams would be starting. We’ve had an overwhelming positive response to them, so we will […]
How to Contact Worry Free
What are your hours of operation? Our regular hours of operation are 9AM-5PM, Monday to Friday. Of course this changes during snow events and can include evenings, early mornings, and weekends when we are in the middle of our snowblowing operations. I know that you will be busy during a snowstorm, but will there be […]
Property Damage
What happens if something gets damaged? If accidental damage to property occurs during clearing, our operators and shovelers are required to report it to the office. But because we sometimes have to clear overnight, an operator may not be aware of any damage caused. We request that customers report any damage incurred as soon as […]